Rights and Responsibilities

The best medical care available - The Endoscopy Centre.

It’s your right:

  • To receive quality health care from appropriately qualified and experienced staff and to receive continuity of care when attending our facility.
  • To receive health care that does not discriminate, particularly on the basis of race, religion, gender, health insurance status, mental status, socioeconomic background or age.
  • To expect consideration of any special dietary needs
  • To obtain complete and current information on your care and treatment in a language that you understand.
  • To receive information about choices and options for your care and treatment including advantages, disadvantages, risks, benefits and alternatives to these treatments.
  • To be given adequate opportunity to have any information clarified or any questions answered
  • To be treated with courtesy and respect and have your privacy and cultural background respected by staff as well as having access to an interpreter if required.
  • To expect that a safe and secure environment is maintained whilst receiving the services, including physical and emotional support.
  • To be secure in the knowledge that information concerning your condition and care is treated as confidential and only used by staff who are involved in your care, unless you direct us otherwise.
  • To have your health care discussed where others could not overhear it.
  • To be given the opportunity to participate in decisions affecting your health care, where relevant.
  • To know the identity and professional status of all staff attending you and to refuse the presence of other people during the delivery of the treatment.
  • To expect staff to routinely introduce themselves to you.
  • To seek a second opinion on your condition or treatment / care plan.
  • Where applicable, to know in advance the charges for the services provided to you.
  • To give your informed consent before the services are provided; to refuse the care or treatment options provided to you by the staff, after being fully informed of the consequences of that decision.
  • To discuss any concerns, questions, provide feedback or make complaints about issues related to the services provided to you, the processes involved with the service provision and any treatment undergone at our facility.
  • To continue to receive appropriate alternative care if any decision to refuse treatment is made.
  • To expect that expert/professional decisions to be made on your behalf and in your best interest after discussion with next of kin, partner, carer, guardian or medical agent, should you be unable to speak.

It is your responsibility:

  • As a private patient to pay your attending doctor’s fees and the hospital’s charges as billed.
  • To answer questions about your health frankly and honestly and to discuss and make decisions with your doctor regarding any problems, which you feel may be affecting your health or medical condition.
  • To accept the consequences of your own informed decisions about your treatment and discharge planning.
  • To be sure to keep appointments, or inform the relevant staff if you are unable to attend.
  • To conduct yourself in an appropriate way and respect the well being and rights of other patients and staff.